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FAQ “All about the UFS Online Rewards program”

1.    How can I  earn rewards points?

If you’re taking part in the UFS Online Rewards program, you automatically collect rewards points every time you purchase a product. UFS Online Reward Points will be valid once order has been confirmed and delivered by your trade partner.

2.    What can I get for my rewards points?

You can choose from a range of rewards in our rewards product catalogue if you have saved enough rewards points. Browse our rewards.

3.    How can I spend my rewards points?

In order to earn rewards points you need to be a registered user. Once you’ve collected enough points, choose your reward and add it to your shopping basket. Click on ‘Redeem rewards points’. 

4.    Where can I see how many rewards points I have earned?

You can find your rewards points on the rewards overview page in your profile. You can access your profile by logging in.

5.    How can I set a reward goal?

You can set a reward goal by clicking “set as reward goal” on the product detail page of your preferred reward or on the product list page of the reward products.

6.    Terms and Conditions

Terms and conditions apply.

7.    How long are my points my points valid?

Reward Points are valid as long as the UFS Online Rewards Loyalty Programme is active on the UFS website. 

8.    What happen after I redeem my selected reward products?

Once ordered, you will receive an email of your UFS Online Reward order and your new UFS Online Rewards Points balance. You will then be contacted to arrange for reward products delivery once your points are being verified.  

Estimated delivery of your reward products is within 20-35 working days from confirmation.