One of the most feared possibilities for your F&B establishment is an outbreak of food poisoning associated with your food. Though it may be an unfortunate event, it is crunch time and you cannot afford to wallow in self-pity. Speed and responsiveness is key, especially in a digitally connected world where such bad publicity can spread like wildfire on social media platforms. You have to take these steps to ensure that there is minimal reputational damage caused to your establishment.
Upon receiving a food poisoning complaint, immediately gather information about the customer (name, contact, email) and details about his/her meal transaction (with receipt, if possible).