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This website is provided for your information and entertainment, and we hope you enjoy using it. Please browse the website and make use of its various features, but please be aware that your use of the website is subject to the following Terms & Conditions (defined below). If you do not agree to these Terms & Conditions, please do not use this website.

This site is a Unilever site that helps you place orders with third party suppliers. You will be rewarded with loyalty incentives for using this site. Please also refer to our UFS Online Rewards Terms and Conditions which can be accessed here for further information.

We will need to give your personal information to the supplier to place the order. By using this site, you consent to us sharing your personal information with the supplier.

It is important that you understand that Unilever is not liable for any loss that you suffer as a result of your order from the third party, no matter how it occurs.  

Your legal relationship is still directly with the supplier of the goods. You must make sure that you understand that relationship. Unilever is not liable for the quality of the goods or services that you order. Unilever is not liable for any loss resulting from using that supplier.

You can choose to go directly to the supplier without going through this site. But you will not get the loyalty rewards if you do this. 

It is also important that you read the following Unilever policies that you can access on this site:

Privacy policy  | Cookie policy | Legal Notice


Contents:

  1. Ownership and Operation
  2. Agreement to be bound by these Terms & Conditions
  3. Continuing Agreement
  4. Eligibility and Access
  5. Registration
  6. Privacy
  7. Removal of User Submissions
  8. Identifying Users and Disclosing User Submissions to Third Parties
  9. Moderation
  10. Geographic Scope of the Website
  11. Links to Other Websites
  12. Contents of the Website Disclaimer
  13. Operation of the Website Disclaimer
  14. Limitation of Liability
  15. Indemnification
  16. Termination
  17. Applicable Law and Jurisdiction
  18. Severability
  19. No Waiver
  20. Privacy Notice & Consent

  1. Ownership and Operation

    This website belongs to Unilever (Malaysia) Holdings Sdn. Bhd. (“Unilever”, “we” and “our”), which is a member of the Unilever Group of companies.

    The website is open to any legal entities ordering any Services (as defined below) from the online platform irrespective of their geographical location (“Users” or “you”). 

    Unilever operates this website and any applications, software, data, products, competitions, or prize draws as online platform which allows Users to book, arrange and schedule a Service (as hereinafter defined) with licensed and independent third-party Service Providers (as defined below). Unilever itself is not a provider of these Services.

    The third-party Service Provider are licensed and independent service provider with profound experience in their area of expertise, in their capacity as entrepreneur, i.e. a natural or legal entity acting in exercise of their commercial or independent professional activities in the conclusion of a legal transaction (“Service Provider”).

    These Terms & Conditions shall govern the access and use by any User from within any country in the world of the online platform for Services made available by Unilever.

    Any typographical, clerical or other error or omission in any sales literature, quotation, price list, and acceptance of offer, invoice or other document of information issued by Unilever shall be subject to correction without any liability on Unilever’s part.he Scheme is open to bona fide Malaysian catering and food service establishments, except to the Promoter or its employees, their families, agencies, or anyone professionally connected with the Scheme. This Scheme is not open to members of the general public.

  2. Agreement to be bound by these Terms & Conditions

    Privacy Notice & ConsentYour use of this website and any applications, software, data, products, competitions, prize draws, and any other services provided to you on, or from, or through the website by Unilever (collectively called the “Services”), is subject to the terms of a legal agreement between you and Unilever consisting of (a) these Terms and Conditions (b) the Privacy Policy (c) the Cookie Policy and (d) the Webshop Policy (collectively called the “Unilever Policies”).  To the extent of any conflict between these Terms & Condition and any other Unilever Policies, these Terms & Conditions shall prevail.

  3. Continuing Agreement

    You agree that we may change or revise these Terms & Condition at any time without prior notice by updating this posting, and that such changes or revision will take effect immediately upon our posting, so please visit this area each time you visit the website to keep up to date with the current Terms & Conditions. Your use of the website reaffirms your continuing agreement to the then-current Terms & Conditions.

  4. Eligibility and Access

    You may not use the website and may not accept the Terms & Conditions if
    (a) you are under 18 years of age, or
    (b) you are barred or otherwise legally prohibited from using or accessing the website under the laws of the country in which you are resident.

    Access to certain parts of the website and/or specific Services may be limited to members.  See the section entitled registration below.  In each case, we will clearly identify those parts of the website or those Services where access is limited and the applicable terms of use. 

    Access to the website is permitted on a temporary basis, and Unilever reserves the right in its sole discretion to modify or discontinue the website or specific portions of it without notice to you. We will not be liable if for any reason our site is unavailable at any time or for any period.

    Subject to applicable law, we reserve the right to suspend or terminate access to the website and/or the Services without notice for failure to comply with the Unilever Policies, for infringing copyright or any other intellectual property right, or for any other reason. The decision to terminate an individual’s access to the website or the Services will be final and binding.

    The Webshop is only available for registered foodservice establishments from Malaysia and Brunei. 

  5. Registration

    If you register as User on the website, Unilever will ask you to provide information, such as your business name, address, email address, contact person details, mobile and/or telephone number.   

    As part of the registration process, you may be asked to select a username and password.  You will be responsible for all activities occurring under your username and for keeping your password secure.  If you become aware of any breach of security or unauthorized use of your username or password, you must notify Unilever immediately.

    You agree to provide accurate and complete information when registering and using the website and the Services, and you agree to keep your information up to date. You agree that Unilever may store and use your information for the purposes envisaged under these Terms & Conditions and in relation to the Services offered by the website.

  6. Privacy

    Unilever takes your privacy very seriously and will use and protect any personal information you provide on this website in accordance with our Privacy Policy. However, Unilever is required to provide certain information to third parties and/or Service Provider to facilitate the requests placed on the website. We are not liable for how that third party and/or Service Provider handles your private information, and any disputes in relation to this must be addressed to the third party and/or Service Provider.

  7. Removal of User Submissions

    Without prejudice to our other rights under these Terms & Conditions or at law, Unilever reserves the right in its absolute discretion and without prior notice to refuse to post, exclude or remove any user submission from the website that violates the Unilever Policies. 

  8. Identifying Users and Disclosing User Submissions to Third Parties

    Unilever will fully cooperate with any law enforcement authorities, court order or subpoena requesting or directing Unilever to disclose the identity of anyone posting user submissions.  To the extent we can do so by law, we reserve the right to identify any user to third parties and/or disclose any user submission or personal data to any third party claiming that a user submission infringes their intellectual property rights or their right to privacy.  We may also disclose such information if we believe in good faith that such disclosure is reasonably necessary to protect the rights, property, or personal safety of Unilever, its customers or the public.

  9. Moderation

    Although Unilever is under no obligation to review or monitor user submissions, Unilever reserves the absolute right to do so in its sole discretion. In addition, Unilever reserves the right at all times to alter, edit, refuse to post or remove any user submissions from the website, in whole or in part, for any reason or for no reason and without prior notice. You agree that Unilever does not have any obligation to use or respond to any user submission.

  10. Geographic Scope of the Website

    Unilever controls and operates this website from Malaysia. Unless otherwise specified on or by this website, this website is intended to promote only those Unilever/third party products that are sold in the Malaysia, and Unilever makes no representation that materials in this website or the products described thereby are appropriate or available for use in other locations. All visitors to this website are responsible for compliance with all local laws applicable to them with respect to the content and operation of this website. You agree not to link to this website from a website not operated by Unilever, unless you have obtained Unilever’s prior written consent.

  11. Links to Other Websites

    For your convenience and enjoyment, this website may provide links to other websites on the world wide web that are not operated by Unilever. Unilever has no control over these websites and is not responsible for their availability. Unilever does not endorse, approve or sponsor, nor is Unilever responsible or liable for, any information or content available at the linked sites or any products, or other materials on or available from such sites. Unilever is not responsible for webcasting or any other form of transmission received from any linked site.  In addition, Unilever is not liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of such content, information, products, goods or services available on or through any such linked websites.

  12. Contents of the Website Disclaimer

    The material on the website (including any graphics, software, digital content, recommendations or other materials) and any material made available through the website is provided "as is" and without conditions or warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, Unilever disclaims all conditions and warranties, express or implied, including, but not limited to, all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. Unilever does not warrant or make any representations regarding the use or the results of the use of the material on the website in terms of its correctness, accuracy, reliability, or otherwise. The material on this website could include technical inaccuracies or typographical errors and could be inaccurate or become inaccurate as a result of developments occurring after their respective dates. Unilever undertakes no obligation to verify or maintain the currency of such information.

  13. Operation of the Website Disclaimer

    Unilever endeavors to maintain this website and its operation, but is not, and cannot be, responsible for the results of any defects that may exist in the website or its operation. As to the operation of the website, Unilever expressly disclaims all conditions and warranties of any kind, whether express or implied, including, but not limited to all implied warranties of merchantability or fitness for a particular purpose, title and non-infringement. Unilever makes no warranty that (a) the operation of the website will meet the user's requirements; (b) access to the website will be uninterrupted, timely, secure, free of viruses, worms, trojan horses or other harmful components, or free of defects or errors; (c) the results that may be obtained from the use of the website will be accurate or reliable; or (d) defects will be corrected. You (and not Unilever) assume the entire cost of all servicing, repair, or correction that may be necessary for your computer equipment and software as a result of any viruses, harmful components, errors or any other problems whatsoever you may have as a result of visiting this website.   

  14. Limitation of Liability

    Subject to applicable law, under no circumstances shall Unilever, Unilever Group companies, our licensors or licensees, be liable to you or any other person or entity for any direct, indirect, special, incidental, consequential, punitive or other damages, including lost profits, personal injury and property damage, that may result from (a) the use of, or the inability to use, the website or any material on the website, (b) the conduct of any user of the website, whether in contract, tort (including negligence) or otherwise, (c) the supply or use of any products supplied or manufactured by a Service Provider that are featured on the website.

    Unilever shall not be liable even if Unilever or an authorized representative of Unilever has been advised of the possibility of such damages. These include but are not limited to damages or injury caused by error, omission, interruption, defect, failure of performance, delay in operation or transmission, line failure or computer virus, worm, trojan horse or other harmful component, or loss caused by a product supplied through the auspices of this website.

    To the extent required by applicable law, we do not limit in any way our liability for death or for personal injury caused by our negligence or for fraudulent misrepresentation or concealment or for any other liability which cannot be excluded or limited by applicable law.

    Unilever assumes no responsibility or liability arising from the content of any user submission or for any libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, illegality, infringement of intellectual property rights, error or inaccuracy contained in any user submissions.  

    Applicable law may not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations or exclusions may not apply to you. However, in no event shall Unilever's total liability to you for damages, losses, and causes of action whether in contract, tort (including, negligence) or otherwise exceed the amount paid by you, if any, for accessing the website.

  15. Indemnification

    You hereby agree to defend, indemnify and hold Unilever, Unilever Group companies and each of their respective agents, licensees, successors and assigns, harmless from and against any and all claims, actions or proceedings of any kind and from any and all damages, liabilities, costs and expenses, including reasonable legal fees, relating to or arising out of your use of the website, any use of your user submissions as permitted in these Terms & Conditions, and/or any breach or alleged breach of any of your warranties, representations or agreements hereunder, and/or use of any third party suppliers or products featured on the website.

    When indicating your interest in a product in the Unilever Food Solutions web shop, you authorise Unilever to transfer your interest and your details to your preferred trade partner. The webshop is a service from Unilever, and fulfilment of your order is solely the responsibility of your preferred trade partner. Unilever is not liable for stock availability and delivery time of your order from your preferred trade partner – this is dependent on the arrangement you have agreed upon with your preferred trade partner.

    Unilever is not liable for any payment or delivery disputes between you and your preferred trade partner. Your preferred trade partner may opt not to proceed with the delivery if he finds that 1) the person ordering is not ordering for a registered foodservice establishment 2) the delivery location is out of bounds of the trade partner’s jurisdiction 3) pre-existing payment issues 4) other reasons which your trade partner may communicate to you upon confirmation of your order. 

    Your preferred trade partner sells the products to you under the terms and conditions agreed between you and your preferred trade partner. Any prices mentioned in the Unilever Food Solutions web shop are just based on the recommended retail price. Your actual purchase price is subject to agreement between you and your preferred trade partner, and could be lower or higher.

  16. Termination

    The Unilever Policies are and shall remain effective until terminated.  You may terminate these Terms & Conditions by ceasing to use the website and destroying any and all material obtained by you from the website.  We may immediately terminate the Unilever Policies, including your access to the website, if you breach or fail to comply with any material term or provision of the Terms & Conditions. Upon termination, you must discontinue use of the website and destroy any and all material obtained by you from the website.

  17. Applicable Law and Jurisdiction

    These Terms & Conditions and any disputes arising under or related to these Terms & Conditions (whether in contract, tort (including negligence), statute or otherwise) will be governed by the laws of Malaysia. Any legal actions, suits or proceedings arising out of these Terms & Conditions will be brought exclusively to the courts of Malaysia, and you hereby accept and submit to the jurisdiction of the courts of Malaysia Courts with respect to any legal actions, suits or proceedings arising out of these Terms & Conditions.

  18. Severability

    If any provision of these Terms & Conditions shall be found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms & Conditions and shall not affect the validity and enforceability of any remaining provisions.

  19. No Waiver

    No failure on the part of Unilever to enforce any part of these Terms & Conditions shall constitute a waiver of any of Unilever's rights under these Terms & Conditions whether for past or future actions on the part of any person. Neither the receipt of any funds by Unilever nor the reliance of any person on Unilever's actions shall be deemed to constitute a waiver of any part of these Terms & Conditions. Only a specific, written waiver signed by an authorized representative of Unilever shall have any legal effect whatsoever. 

  20. Privacy Notice & Consent (English and Malay)

    Your personal data, including but not limited to the personal data obtained from you directly when you provide us with personal information, e.g. when you register for our contests and/or roadshows, use our website, buy a product or service from us, sign up to receive information, use our applications, fill out a survey, or make a comment or enquiry, and/or any further updates provided to us by you in relation to your personal information, photos, image, audio and/or video recording obtained by us (“Personal Data”), will be processed for any educational, advertising, marketing, publicity purpose(s) or any related purpose, your participation in our contest and/or roadshow and/or events, to provide you with products or services that you request from us, to provide you with advance notice of our future events, to respond to your inquiries, to provide you information about our products, services and/or new releases which may be of interest to you, to invite you and your subscription to our newsletters, and/or for auditing purposes in cases where there has been a dispute (collectively, “Purpose”).

    We also wish to inform you that your Personal Data may be disclosed to third parties, such as to our headquarters, regional offices, subsidiaries, affiliates and/or members within the Unilever group of companies, and/or our service providers, distributors and third party suppliers, which may be located outside Malaysia, for reasons relating to the Purpose.

    If you wish to access, correct, limit or update your Personal Data, or to make any inquiries or complaints about the processing of such information, please contact: Data Privacy Officer, Unilever (Malaysia) Holdings Sdn Bhd, Level 34, Menara TM, Jalan Pantai Baru, 59200 Kuala Lumpur. Tel: 03-2246 2188

    Kindly note that it will be necessary for us to process your Personal Data, without which we will not be able to carry out the Purpose. For more details on how we process your Personal Data, do visit our Privacy Policy at:
    http://www.unileverprivacypolicy.com/en_gb/policy.aspx
    http://www.unileverprivacypolicy.com/BahasaMalaysia/policy.aspx

    We trust that you will consent and agree to the terms above with respect to the processing of your Personal Data by us. If we do not receive any response from you on the above, we shall assume that you are agreeable to the same.

    NOTIS PRIVASI DAN PERSETUJUAN

    Maklumat peribadi anda, termasuk tetapi tidak dihadkan kepada data peribadi yang diperolehi daripada anda secara langsung apabila anda memberikan kami maklumat peribadi, contohnya apabila anda mendaftar untuk pertandingan/peraduan dan/atau pameran bergerak kami, menggunakan laman web kami, membeli produk atau perkhidmatan dari kami, mendaftar untuk menerima maklumat, menggunakan aplikasi kami, mengisi kaji selidik, atau memberi komen atau membuat siasatan/ atau sebarang kemas kini selanjutnya yang diberikan kepada kami oleh anda berhubung dengan maklumat peribadi anda, gambar, imej, rakaman audio dan/atau video yang diperolehi oleh kami ("Data peribadi") akan diproses bagi sebarang tujuan pendidikan, pengiklanan, pemasaran, publisiti dan/atau apa-apa tujuan lain berkaitan, penyertaan anda dalam pertandingan/peraduan dan/atau pameran bergerak kami, untuk menyediakan anda dengan produk-produk atau perkhidmatan yang anda meminta daripada kami, untuk menyediakan anda dengan terlebih dahulu notis peristiwa masa depan, untuk bertindak balas kepada pertanyaan, untuk memberikan anda maklumat mengenai produk, perkhidmatan dan/atau siaran baru yang mungkin menarik minat anda , menjemput anda dan langganan anda untuk surat berita kami, dan/atau untuk tujuan pengauditan dalam kes-kes di mana terdapat pertikaian, tujuan analisis data dan pemasaran pengguna (secara kolektif, "Tujuan").

    Kami juga ingin memaklumkan kepada anda bahawa Data Peribadi anda mungkin didedahkan kepada pihak ketiga, seperti kepada ibu pejabat kami, pejabat serantau, anak-anak syarikat, sekutu dan/atau ahli dalam kumpulan Unilever syarikat-syarikat, dan/atau pembekal perkhidmatan kami dan pengedar kami dan pembekal pihak ketiga, yang mungkin yang terletak di luar Malaysia, atas sebab-sebab yang berkaitan dengan Tujuan.

    Jika anda ingin mengakses, membetul, menghad atau mengemas kini Data Peribadi anda, atau membuat sebarang pertanyaan atau aduan mengenai pemprosesan maklumat, sila hubungi kami melalui: Pegawai Data Peribadi, Unilever (Malaysia) Holdings Sdn Bhd, Aras 33-35, Menara TM, Jalan Pantai Baru, 59200 Kuala Lumpur. Tel: 03-2246 2188

    Sila ambil perhatian bahawa ia akan menjadi perlu bagi kita untuk memproses Data Peribadi anda, tanpa mereka kami tidak akan dapat menjalankan Tujuan . Untuk maklumat lanjut mengenai bagaimana kami memproses Maklumat Peribadi anda, sila layari Polisi Privasi kami di:
    http://www.unileverprivacypolicy.com/en_gb/policy.aspx 
    http://www.unileverprivacypolicy.com/BahasaMalaysia/policy.aspx 

    We trust that you will consent and agree to the terms above with respect to the processing of your Personal Data by us. If we do not receive any response from you on the above, we shall assume that you are agreeable to the same.

 

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